InterAction Services and Support

Discover a higher level of performance

The LexisNexis training and services team works with your law firm to help with planning, implementation, support and education. As your dedicated partners, we want to ensure you achieve the greatest return on your software investment – and grow your business as a result.

InterAction Services and Support

Discover a higher level of performance

The LexisNexis training and services team works with your law firm to help with planning, implementation, support and education. As your dedicated partners, we want to ensure you achieve the greatest return on your software investment – and grow your business as a result.

Professional Services

to address the technical, strategic and organizational aspects of adopting InterAction CRM

  • InterAction, IQ, Business Edge Implementation Services
  • Organizational Change Readiness
  • Professional Services Plans
  • Deployment Review
  • Technical System Review
  • Prioritized Data Management
  • Integration with Existing Systems
  • Custom Reporting

Education

to increase adoption and manage change

  • End User Education Planning
  • Custom Curriculum Development
  • End User Training including Classroom, 1-on-1, and Web-based
  • Tailored education built around your business processes

Support & Maintenance

for ongoing updates, on-demand help and expert support when you need it

  • Product Updates and Patches
  • Knowledge Base, Product Docs, Implementation Resources
  • Best Practice Resources
  • Technical Support
  • Key Success Indicator Audit
  • Business Development
  • Maturity Assessment

Meet the InterAction Training and Services Team

Chris Cardy

Senior Consultant

Chris Cardy brings more than 15 years of project management experience to LexisNexis, having worked in healthcare, legal and technology companies. Chris joined LexisNexis as a Senior Consultant for InterAction and currently provides strategic and…. Read More

Maggie Hepburn

Learning Experience Principal

As a Learning Experience Principal at LexisNexis, Maggie’s focus is not only on your training content but also on your training experience. Her goal is to provide you with a comprehensive learning experience that combines an engaging training….. Read More

Drew Sammeth

InterAction Client Educator

Drew Sammeth comes to LexisNexis with 9 years of law firm experience, training end users and administering InterAction from a marketing perspective while working closely with attorneys, secretaries and liaisons in IT. He brings this experience to…. Read More

Expertise, Best Practices and Insights

A portfolio of services to help you get the most out of your business development and data initiatives

Training Programs

designed to fit various budgets, travel requirements, knowledge levels and learning styles, to deliver the right education at the right time with both public class options and custom training programs.

Implementation Services

allows rapid deployment of essential CRM functionality to achieve ROI quickly and focus on marketing and mailing list management capabilities.

Planning Services

that address goal setting, gather broad-based requirements, and provide deployment feedback and recommendations to guide future initiatives.

Consulting Services

can be added to address different functional, technical, strategic and organizational aspects of adopting a CRM solution and strategy.

Deployment Review

of the InterAction implementation examines current configurations to determine if they are still in alignment with current objectives. Recommendations are provided for updates or improvements to your implementation and data quality processes.

Custom Reporting

that helps you get the information you need out of InterAction.

The consulting team has been really tremendous in helping with a good rollout. I highly recommend InterAction and I would not go with another CRM solution because I believe in it.”

Marketing Technology Manager
AmLaw 200 Law Firm

Add More Value to Your Firm’s Relationships
with InterAction Services from LexisNexis