InterAction Services and Support

Discover a higher level of performance

The LexisNexis training and services team works with your law firm to help with planning, implementation, support, and education. As your dedicated partners, we want to ensure you achieve the greatest return on your software investment – and grow your business as a result.

InterAction Services and Support

Discover a higher level of performance

The LexisNexis training and services team works with your law firm to help with planning, implementation, support and education. As your dedicated partners, we want to ensure you achieve the greatest return on your software investment – and grow your business as a result.

Professional Services

to address the technical, strategic and organizational aspects of adopting InterAction CRM

  • InterAction, IQ, Business Edge Implementation Services
  • Organizational Change Readiness
  • Professional Services Plans
  • Deployment Review
  • Technical System Review
  • Prioritized Data Management
  • Integration with Existing Systems
  • Custom Reporting

Education

to increase adoption and manage change

  • End User Education Planning
  • Custom Curriculum Development
  • End User Training including Classroom, 1-on-1, and Web-based
  • Tailored education built around your business processes

Support & Maintenance

for ongoing updates, on-demand help and expert support when you need it

  • Product Updates and Patches
  • Knowledge Base, Product Docs, Implementation Resources
  • Best Practice Resources
  • Technical Support
  • Key Success Indicator Audit
  • Business Development
  • Maturity Assessment

Meet the InterAction Training and Services Team

Training Team

Elena Cutri

Director of Education Services

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An educator by trade, Elena is a lifelong learner (aka school nerd!) at heart. She is fascinated by how people leverage learning to live intelligent and informed lives. As Director of Education Services for LexisNexis, she enjoys partnering with clients to guide their change management efforts through learning. Elena holds both a Master of Arts degree in Corporate Communications and MBA. She is also an adjunct faculty member teaching Public Speaking 101 at a Chicagoland college. When not working, she spends time with her family, leads a Girl Scout troop and teaches classes for adults with special needs.

Maggie Hepburn

Learning Experience Principal

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Maggie has been training and delighting her clients for over 15 years. She is exceptional at ensuring her clients are equipped to handle their daily responsibilities with InterAction. Maggie holds a Master of Arts degree in Linguistics. She thoroughly enjoys anything about the mysteries of language, speech, and pronunciation. She will find any excuse to build a spreadsheet and her favorite movie is “It’s a Wonderful Life.”

Drew Sammeth

InterAction Client Educator

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Drew comes to LexisNexis with nine years of law firm experience, training end users and  administering InterAction from a marketing perspective while working closely with attorneys, secretaries and liaisons in IT. He enjoys creating training content that engages students and prepares them to succeed. He spends his time watching the Denver Broncos, camping in Rocky Mountain National Park and watching old Dolly Parton movies.
Consulting Team

David Caiati

Director of Professional Services

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David has been with LexisNexis for 10 years. He’s held roles as Sr. Consultant, Project Manager, Professional Services Manager, and Director of Professional Services. Prior to LexisNexis he was a Controller at a Cleveland, OH law firm for 10 years. As the Director of Professional Services he’s responsible for managing the consulting teams for the InterAction and Juris business lines. His number-one goal is to make sure that our customers receive world-class consulting services.

John Leininger

Sr. Technical Consultant

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John Leininger is a Senior Consultant who has been with the Consulting Services team since 2007. He provides technical services to InterAction clients, including custom reporting, data conversions, and data integrations. He also assists with scoping of technical services for new and existing clients.

Asna Goldman

Senior Consultant

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Asna has been serving InterAction customers for over 12 years. Her broad experience in technology and business has helped her clients succeed. As a Senior Consultant, Asna’s areas of expertise encompass new implementation, technical lead, architecture and upgrade planning, complex database consolidation and integration service, business analysis, and project management.

Chris Cardy

Senior Consultant

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Chris Cardy brings more than 15 years of project management experience to LexisNexis, having worked in healthcare, legal, and technology companies. Chris joined LexisNexis as a Senior Consultant for InterAction and currently provides strategic and tactical leadership to law and professional services firms on their business development initiatives.

Kris Bochat

Senior Consultant

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Kris Bochat has worked with numerous law firms – including several in the AmLaw 50 – as well as professional, financial, and consulting service firms. He has worked with LexisNexis since 2007 and has more than 17 years’ consulting experience. Kris’ positions have included Project Manager, Business Analyst, and Implementations Specialist. His goal is to make the world a better place through CRM.

John Drury

Consultant

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John Drury has been in the software technology field for over 25 years. John has worked as a Program Manager, Project Manager, District Manager, Business Analyst, Upgrade Specialist and Implementation Specialist. His current role as a Consultant for InterAction for over 10 years has brought well over 100 law firms success in implementing and utilizing the InterAction CRM software. John has a passion for winning and positioning his clients to be successful. John is also Six Sigma Green belt certified and holds a PMP.

InterAction Professional Services Packages

Work with our experts to improve your CRM operations, adoption, data quality, and more.

InterAction Professional Services Packages

Work with our experts to improve your CRM operations, adoption, data quality, and more.

Expertise, Best Practices, and Insights

A portfolio of services to help you get the most out of your business development and data initiatives

Training Programs

designed to fit various budgets, travel requirements, knowledge levels and learning styles, to deliver the right education at the right time with both public class options and custom training programs.

Implementation Services

allows rapid deployment of essential CRM functionality to achieve ROI quickly and focus on marketing and mailing list management capabilities.

Planning Services

that address goal setting, gather broad-based requirements, and provide deployment feedback and recommendations to guide future initiatives.

Consulting Services

can be added to address different functional, technical, strategic and organizational aspects of adopting a CRM solution and strategy.

Deployment Review

of the InterAction implementation examines current configurations to determine if they are still in alignment with current objectives. Recommendations are provided for updates or improvements to your implementation and data quality processes.

Custom Reporting

that helps you get the information you need out of InterAction.

The consulting team has been really tremendous in helping with a good rollout. I highly recommend InterAction and I would not go with another CRM solution because I believe in it.”

Marketing Technology Manager
AmLaw 200 Law Firm

Add More Value to Your Firm’s Relationships
with InterAction Services from LexisNexis