Manage Risk and Compliance
Control and protect client data with InterAction’s robust data management tools and processes to manage compliance requirements.
Protect Your Relationship Data
Relationship data allows firms to make better business decisions, and build stronger relationships with clients. With such vital information, it’s important to maintain data integrity. Robust data management tools from LexisNexis® InterAction® help with continuous data management, appropriate implementation of automation, and the right deployment of human resources to foster a culture of high-quality data and compliance within your firm.
Control Your Data
Our LexisNexis patented methodology puts data security first, meaning data is never stored at rest in the InterAction cloud. Instead, our hybrid cloud stores your data on-premises behind a firewall, in a private cloud, or in a public cloud environment — wherever you decide is best for your firm. With incremental automatic software updates, rest assured both your technology and contact health is always current and compliant.
Respect Client Preferences
InterAction has built-in features like contact suppression and extended searches that simplify the process of achieving GDPR compliance to ensure you honor client preferences around communications, requests for information, and the right to be forgotten.
Analyze Contact Health
Our Data Management and Contact Health Dashboards promote the value of high-quality data while minimizing risk associated with stale, incomplete, and outdated contacts. These intelligent tools help your firm protect contacts that may be in danger of losing connection with the firm due to lateral moves or other changes, making it easier to both retain and grow business relationships.
Manage Data Quality in Less Time
InterAction helps you manage the quality of your firm’s contact data more efficiently, freeing up valuable time for both professionals and support staff. By identifying and resolving duplicates, and finding and fixing contact data quality issues, our contact health dashboard ensures consistent data entry by normalizing data automatically.
What Our Clients Are Saying
“Today, the system belongs to our lawyers; marketing merely uses the data to carry out BD activities. From staunch skeptics, many of our firm’s lawyers are champions of InterAction.”
– Paul Nash, CRM Systems Manager, Gowling WLG
“That’s the beauty of the tool—it is flexible and customizable. We now have a great technology platform upon which to build our client relationship management strategy. ”
– Julien Desmottes, Global Director, Integration Services, Dentons Europe
“There’s no value in historical data if it isn’t accurate. InterAction helped us clean up our data and eliminated the nightmare of reconciling spreadsheets containing conflicting records.”
– Jennifer Holbrook, CRM Manager, Frost Brown Todd LLC
Collect and Maintain Client Relationship Data
Your firm’s relationship data can go further with the right support. InterAction’s tools and services help your firm collect, maintain, enrich, and leverage your contact data for greater outcomes.
Surface Client Data Across Your Business Systems
Maximize the value and use of your data by making it available where your team needs it the most.