Optimize Client Experience and Engagement
Unlock the full potential of your firm’s client data to build stronger connections and improve client experience, driving growth and new business opportunities.
An Elevated Client Experience
The ability to nurture client relationships is the heart of your firm’s success. Take advantage of cross-functional collaboration features from LexisNexis® InterAction® to optimize client experience in a way that strengthens existing relationships and establishes a healthy foundation for new ones. By surfacing relevant information and actions throughout the workflow, your firm’s members will be empowered to contribute to a positive client experience with actions informed by high-quality data.
Centralized Data for Your Entire Firm
InterAction provides relationship intelligence and opportunity tracking in a centralized repository, enabling you to discover patterns, uncover opportunities, find gaps, and manage your pipeline. You’ll have the power to easily identify who in your firm has strong relationships with a key client, and select the right person in your firm to make an introduction, all from one place.
Essential Data at Your Fingertips
Give your team access to relationship-building client data right where they work. Using a LexisNexis patented technology, InterAction embeds relevant data throughout your firm’s workflow, allowing team members to capture, update, and reference information within the programs they use the most.
Better Relationships with Smarter Data
InterAction scores engagement strength for each contact to help you identify clients and risk, prioritize relationships, guide activities, and uncover both value-added cross-selling opportunities and high-value business opportunities.
What Our Clients Are Saying
“InterAction is an excellent tool that greatly aids business development strategies by providing a better way to cultivate stronger relationships with clients, prospects and referral sources.”
– Laura Hauser, Director of Marketing, Moritt Hock & Hamroff
“InterAction supports business development initiatives such as ‘Key Accounts’ and we are working with the sector teams to help better the data for these programs. ”
– Olga Christofi, Digital Marketing Manager, Farrer & Co
“Our goal is to build a streamlined interface that provides our lawyers with insight on every current and potential client from a holistic view with centralized data.”
– Aleisha Gravit, Chief Marketing and Business Development Officer, Akin Gump
Leverage Client Data to Inform Business Decisions
InterAction gives you the ability to surface relevant client data and insights across your firm to empower a data-driven culture and develop targeted growth strategies.
Sustain and Grow My Business
Uncover new opportunities for your firm’s growth with InterAction’s actionable, accurate relationship insights.